CANCELLATION POLICY:

• You may cancel your class up to two hours before the start time without any penalty, using either our website or the HYPE Fitness app.

• Please ensure cancellations are made through these channels to avoid any issues, as emails or texts are not considered official cancellations.

LATE CANCEL & NO-SHOW POLICY:

Late Cancel Policy:

• If you cancel within two hours of the class start time, a $15 penalty will be incurred, however, you will retain your class credit.

Rescheduling Classes:

• You may request to be moved to another class within 2 hours of your original class time by text or email for a $10 processing fee. New class must occur within 24 hours of original class time.

• If you choose to not attend and do not move to another class, you will be charged a $15 late cancellation fee but will retain your class credit (if applicable).

• Failing to attend the new class after moving will result in a no-show penalty of $15 - $20.

No-Show Policy:

• Non-Unlimited Members, Class Package Holders (including 2-Week Trial), Subscribers and Drop-ins: Not showing up for a class or showing up beyond the 5-minute grace period will qualify as a no-show, resulting in the loss of a class credit and a $15 penalty.

• Unlimited Members: Since class credits are not applicable, not showing up for a class or showing up beyond the 5-minute grace period will qualify as a no-show and incur a $20 penalty.

  LATE ARRIVAL & WAITLIST POLICY:

• We do not permit late entry beyond 5 minutes past start time for any classes. If you arrive beyond the grace period, you will be deemed a No-Show.

• All first-time cycling clients must arrive at least 10 minutes before class start time or may forfeit entry.

• For waitlisted classes, your spot cannot be guaranteed even if you arrive within the allotted grace period. On-site, waitlisted patrons will be admitted at the start of class time.

  Refunds will not be furnished.