Auto-Renewing Membership Terms & Conditions

 
 

BOOKMARK THIS PAGE! By reviewing this page when purchasing a membership in person, you hereby agree to the terms and conditions contained herein. Please notify the front desk staff when you have completed reviewing.

 

Our Auto-Renewing Memberships grants the user the opportunity to book the agreed-upon number classes per month to any group class at HYPE, excluding special events and charity classes.

TERMS

  • You will be charged the quoted price every month on a recurring payment plan until terminated.

  • A minimum of one (1) renewal is required.

  • A fee of $25 ($30 for Unlimited options) will be incurred if client cancels subscription before 1st renewal.

  • Memberships are not designed to be shared but may be shared on a case-by-case basis by emailing SUPPORT@HYPESILVERLAKE.COM

  • Unused class credits do NOT roll over upon renewal.

MEMBER PERKS

  • Complimentary cycling shoe, towel, and yoga mat rental

  • The ability to choose your own bike for cycling classes

  • 20% off studio essentials and merchandise (not including consignment items)

  • Monthly guest passes (Unlimited Members only)

POLICIES

  • NO-SHOW & LATE CANCEL POLICY: No-shows and late cancellations (less than 2 hours) subject to a non-refundable fee of $15.

  • LATE ARRIVAL & WAITLIST: We do not permit late entry beyond 5 minutes past start time for any classes. All first-time cycling clients must arrive at least 10 minutes before class start time or may forfeit entry. For waitlisted classes, your spot cannot be guaranteed even if you arrive within the allotted grace period. On-site, waitlisted patrons will be admitted at start of class time.

  • FREEZES & MEMBERSHIP CANCELLATION: Membership pauses and cancellations require 5 business days written notice before scheduled draft date. Accounts may be frozen for a minimum of 30 days and a maximum of 90 days. Outstanding credits may not be used while account is frozen and will be permanently lost upon cancellation. All membership inquiries must be sent via email to SUPPORT@HYPESILVERLAKE.COM a minimum of 5 business days before your draft date.

  • Refunds will not be furnished.

Auto-Renewing 10-Pack Terms & Conditions

BOOKMARK THIS PAGE! By reviewing this page when purchasing a membership in person, you hereby agree to the terms and conditions contained herein. Please notify the front desk staff when you have completed reviewing.

This Auto-Renewing Subscription offers 10 group class credits to be used over six months. This subscription will auto-renew at $199 when the class credits expire (six months from purchase) OR when the 10th class credit is booked, whichever comes first.

TERMS

Auto-renewal subscriptions cannot be canceled before the first renewal. A $25 service fee will be added to any subscriptions canceled before the first renewal. To cancel auto-renewal, please submit your request in writing 5 business days weeks prior to the next renewal or before taking the 10th class to SUPPORT@HYPESILVERLAKE.COM.

POLICIES

NO-SHOW & LATE CANCEL POLICY: No-shows and late cancellations (less than 2 hours) subject to a non-refundable fee of $15.

LATE ARRIVAL & WAITLIST: We do not permit late entry beyond 5 minutes past start time for any classes. All first-time cycling clients must arrive at least 10 minutes before class start time or may forfeit entry. For waitlisted classes, your spot cannot be guaranteed even if you arrive within the allotted grace period. On-site, waitlisted patrons will be admitted at start of class time.

HYPE does not furnish refunds, however, please let us know how we can improve your experience.